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Red Dragon Computer & Laptop Complaint - Messed Up Computer - Red Dragon
Red Dragon Computer & Laptop Complaint

Red Dragon Computer & Laptop Complaint


Messed Up Computer - Red Dragon

I took my computer in to Red Dragon Computer & Laptop Service @ 6743 Stage Rd, Bartlett, TN 38133. I told them I had a virus on it and I wanted the to remove the virus. I was under the impression that that's the ONLY thing they would do and they wiped my entire computer and I lost videos, pictures & data on there for the last 2 years. They told me they could get it back, they would have to "search" the harddrive but that would be atleast another $100.00. After I complained to the owner by email he sent me a very nasty email about how I was a crybaby & a jerk and I should have known that they were going to do that. He did offer to try to get the items back for free but I felt very comfortable taking it to him then and figured he would sabatoge my computer.

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adballoon says: (8 years ago)
We offered this customer recovery services for free. This offer was sent to the BBB which ruled that it was more then fair. They closed her complaint after she failed to respond to our offer of recovery for free. Both her and her husband communicated with profanity laced emails and calls. Later after ignoring our offers to restore her data for free an attempt to extort money from us was attempted with the threat of retaliation like this. If you want more details about this persons complaint contact the BBB at (901) 759-1300. Or just stop by at 6765 Stage Road and see for yourself. We are open from Monday - Friday 11 to 7 and Saturday 12 to 6.

ichi says: (8 years ago)
Getting viruses off windows is a tricky thing. There is no good way to get most viruses off your computer. The only thing you can do is reinstall windows. I do admit that he should have to you what he was planning to do. But I willing to bet that he did, and you were too stupid to listen. You said that he offered to retrieve the lost info and you didn't take him up on his offer. It seems to me that he was right about you being crybaby and jerk. Instead of taking him up on his offer you come here and complain about his business. You didn't have anything to lose, because you already lost it!

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